Terms and conditions

These terms govern your use of this website and any software development, consulting or support services provided by Cloudsoftera (“we”, “us”, “our”).

Acceptance of terms

By using this website, submitting a quote request or entering into a service agreement with Cloudsoftera, you accept these terms. If you do not agree with any part of them, please do not use this website or our services.

Our services

Cloudsoftera provides website development, web and mobile application development, e-commerce solutions, digital transformation, IT consulting, and related support and maintenance services, as described on this website. The scope, deliverables and timeline of each engagement are defined in a separate written proposal or contract.

Engagement and payment

We offer three general engagement models, fixed price, dedicated team and hourly or retainer, described on our pricing page. Pricing, payment schedules and milestones are agreed in writing before work begins. Late payment may lead to services being paused until accounts are brought up to date.

Intellectual property

Unless agreed otherwise in writing, ownership of custom code, designs and deliverables created specifically for a client passes to that client on full payment. Cloudsoftera keeps the right to reuse general-purpose components, internal frameworks and tooling that isn’t specific to a client, such as our shared authentication layer, across other engagements.

Confidentiality

We treat client information, business data and project details as confidential, and we’re happy to sign a mutual non-disclosure agreement before an engagement begins. We expect the same discretion from clients about our internal processes, pricing and proprietary tooling.

Client responsibilities

Timely delivery depends on clients providing access, content, feedback and approvals within the agreed timeframes. Delays caused by late client input may extend project timelines accordingly.

Limitation of liability

To the extent permitted by law, Cloudsoftera’s liability for any claim arising from our services is limited to the amount the client paid for the specific engagement that gave rise to the claim. We are not liable for indirect, incidental or consequential damages, including loss of profits or data, arising from the use of software we build or maintain.

Termination

Either party may end an active engagement with written notice, as set out in the relevant service agreement. Work completed and properly invoiced up to the termination date remains payable.

Governing law

These terms are governed by the laws of India. Any disputes arising from them are subject to the exclusive jurisdiction of the courts of Delhi, India.

Changes to these terms

We may update these terms from time to time. When we make a material change, we’ll update the date at the top of this page. Continuing to use this website after a change means you accept the revised terms.

Contact us

Questions about these terms can be sent to info@cloudsoftera.com, or in writing to Plot No. 98, U-Block, New Roshanpura, Najafgarh, New Delhi, Delhi 110043.